Q. How do you log in or register for Oz-Pet online? A. Click the Login link on the top right of any page and follow the prompts

Q. I have forgotten my password. How do I reset it? A. Click the Login link on the top right of any page and Click the “Forgot your password?” link

Q. I am having problems ordering online, who can I call for help? A. Phone 1800 882 309

Q. Will I receive a tax invoice for my online order? A. Yes

Q. How can I check the delivery status of my online order? A. After receiving tracking number from Australia Post, parcel can be tracked by either phoning 131318 or online at https://auspost.com.au/mypost/track/#/search

Q. What should I do if my order has not been delivered by the specified date? A. Phone 1800 882 309 or email info@pha-ozpet.com.au with your telephone number and query and we will phone you back

Q. What are my payment options when making a purchase? A. Credit card, over the phone or Direct deposit (a credit card facility is being set up and should be able to be used shortly)

Q. Why do my banking details say Pellet Heaters Australia? A. Oz-Pet is the trading name which Pellet Heaters Australia use for selling litter and accessories.

Q. Am I able to to place an order over the phone? A. Yes, phone 1800 882 309

Q. How long will it take to deliver my order? A. https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage

Q. Am I able to cancel my order for which I have already paid for? A. Yes

Q. I am not happy with my order, can I exchange it? A. Refer to our Returns policy

Q. Where do Oz-Pet deliver to? A. All of Australia

Q. Can my order be delivered if I’m not going to be home? A. Yes, a safe drop can be arranged to leave your parcel in a safe area. All boxes are shipped in plain brown boxes and on request can be packed to not indicate pet contents should the order be for a gift or surprise.

Q. Can I change the delivery address on my order after I have placed it? A. Yes if we are contacted as soon as possible and your order has not been packed and dispatched. Once dispatched, a tracking number will be emailed to you by Australia Post giving options for a redirection on your parcel. This will however delay delivery and may not always be possible.